If you are applying for a customer service position, it is important to have a well-written resume. Your resume should highlight your skills, experience, and qualifications in the customer service field. In addition, your resume should be clear and concise, and free of any grammar or spelling errors.
Resume Examples for Customer Service Jobs
To help you create a winning customer service resume, we have compiled a list of customer service resume examples and templates that you can use as a guide. These samples will give you an idea of what to include in your own resume format for 2023, and how to format it for maximum impact.
- Box Office Assistant Resume Examples
- Call Center Consultant Resume Examples
- Camp Leader Resume Examples
- Client Engagement Manager Resume Examples
- Customer Relations Officer Resume Examples
- Customer Service Analyst Resume Examples
- Customer Support Representative Resume Examples
- Gym Attendant Resume Examples
- Sales Customer Service Advisor Resume Examples
- Customer Service Supervisor Resume Examples
- Ticket Agent Resume Examples
How to Write a Customer Service Resume
In addition to using these customer service resume samples as a guide, be sure to follow these writing tips:
- Use a professional resume format: The chronological resume format is the most commonly used by employers, so it is a good choice for your customer service resume.
- List your relevant customer service experience: Make sure to list your customer service experience in reverse chronological order, starting with your most recent position.
- Highlight your skills and qualifications: Be sure to highlight the skills and qualifications that are most relevant to the customer service job you are applying for.
- Use action words: Use action words such as “developed,” “managed,” and “coordinated” to describe your work experience and achievements.
- Keep it concise: A well-written resume should be no more than two pages in length.
What Customer Service Resume Should Include?
- Name and contact information.
- Resume summary.
- Skills.
- Education.
- Work experience.
- Additional relevant accomplishments.
Resume Summary for Customer Service
A resume summary is a short, concise statement that summarizes your skills, experience, and qualifications. A resume summary is often used in lieu of a resume objective and is a great way to quickly show an employer why you are the best candidate for the job.
Here is a sample of a customer service resume summary:
Customer service professional with 5+ years of experience resolving customer issues. Skilled in problem-solving and conflict resolution. Committed to providing outstanding customer service and creating lasting relationships with customers.
Customer Service Resume Skills Samples
When listing your customer service skills on your resume, it is important to be specific. Generic skills such as “good communication” or “customer service experience” are not as impactful as concrete examples of the specific skills you have used in customer service roles.
Here are some samples of customer service skills to include on your resume:
| Soft Skills | Hard Skills |
|---|---|
| Active listening | Typing speed |
| Conflict resolution | Customer service software |
| Empathy | Product knowledge |
| Patience | Social media |
| Verbal and written communication | CRM |
| Problem-solving | Report preparation |
Education Section for a Customer Service Job Position
You do not need to list your education on your resume if you have a high school diploma or equivalent. However, if you have a degree, you should list it in the education section of your resume.
If you are a recent graduate, or if you have some relevant coursework in customer service, you can also list this in the education section of your resume.
Work Experience Section on Customer Service Resume
In the work experience section of your resume, list your customer service experience in reverse chronological order, starting with your most recent position.
Be sure to include the name and location of the employer, the dates you worked, and a brief description of your duties and responsibilities.
If you have relevant customer service experience, be sure to highlight this in your resume.
Additional Sections for Customer Service Resume
In addition to the above sections, you may also want to include an “Interests” or “Skills” section on your resume. These sections can help you stand out from other candidates, and can give employers a better sense of who you are as a person.
Sample Customer Service Resume
John Doe
123 Main Street
Anytown, USA 12345
555-555-1212
john.doe@email.com
Summary
Customer service professional with 5+ years of experience resolving customer issues. Skilled in problem-solving and conflict resolution. Committed to providing outstanding customer service and creating lasting relationships with customers.
Skills
- Active listening
- Conflict resolution
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Quality assurance
- Typing speed
- Verbal and written communication
- Customer service software
Work Experience
XYZ Company, Anytown, USA
Customer Service Representative, May 2016-present
Customer Service job responsibilities:
- Handle customer inquiries and complaints via phone, email, and social media.
- Provide customers with product and service information.
- Update customer accounts and records.
- Resolve customer complaints in a timely and friendly manner.
ABC Company, Anytown, USA
Customer Service Representative, January 2015-May 2016
Customer Service job responsibilities:
- Responded to customer inquiries and resolved customer complaints via phone and email.
- Updated customer accounts and records.
- Processed orders and returns.
Education
Bachelor of Science in Business Administration, XYZ University, Anytown, USA, May 2010-January 2015
Interests and Skills
Interests: Photography, hiking, cooking
Skills: Fluent in Spanish, data entry, Microsoft Office Suite
The customer service resume samples and templates above should give you a good start on creating your own resume.
Lindsay is a certified resume writer and interview coach. She obtained her certification in resume writing (CPRW) which will allow her resume expertise to help readers outshine the competition within the first 5 seconds of reviewing what they have on paper.
